Support

Need help with Holdout? Most answers are below. If yours isn't, write to us at our support email (listed here before the game's release) and tell us your device and what happened.

I bought something but didn't get it

Open the Shop in your base and tap Restore purchases. If that doesn't help, email us with the date of the purchase and the receipt from Apple or Google. Never send us your password.

My progress is gone

As a guest, your progress is saved only on the device you played on. If you signed in, sign in again with the same account and your base comes back.

Moving to a new phone

Sign in on your old phone first so your base is saved in the cloud, then sign in with the same account on the new one.

Refunds

Payments go through Apple or Google, so refunds are requested from them: Apple · Google Play.

Delete my account and data

See Delete your account.

Privacy

See our Privacy Policy.